Tour Tracker imports your reservations from emails. To make this work, you need to forward your reservation emails from Gmail to your Tour Tracker inbox.
Your Tour Tracker reservation inbox:
No inbox assigned. No reservation inbox has been assigned to your account yet. Please contact support.
Which email addresses send you reservation emails?
Follow these steps inside your own Gmail account to add a forwarding address:
Open Gmail.
Click the settings gear icon (top right).
Click "See all settings".
Open the "Forwarding and POP/IMAP" tab.
Click "Add a forwarding address".
Paste your Tour Tracker inbox address:
Click "Next" and then "Proceed". Gmail will send a verification email to your Tour Tracker inbox.
After clicking "Proceed", come back here and click "Next" — Tour Tracker will detect the verification email and show you the confirmation code.
Heads-up: only use the Tour Tracker inbox above as your forwarding address. If you receive Gmail verification emails for OTHER addresses (e.g. another personal Gmail account), they come from older or unrelated forwarding configurations in your Gmail and can be safely ignored. You can clean them up in Gmail → Settings → Forwarding and POP/IMAP.
Important: once the forwarding address has been added, refresh your Gmail page (browser reload or F5) before moving on. If you skip this, when you create the filter in the next step the Tour Tracker address will NOT appear in the "Forward to" dropdown.
After you add the Tour Tracker inbox as a forwarding address in Gmail, Google will send a verification email. You do not need access to that mailbox — Tour Tracker will detect it and show you the code here.
Click "Open verification link" to confirm in Gmail. After confirming, return here and click "Next" to continue creating your filters.
We received the Gmail verification email, but could not extract the confirmation code automatically. Please contact support or complete the verification via the link sent by Gmail.
Create Gmail filters so only reservation emails are forwarded to Tour Tracker. For each provider email, follow these steps in Gmail:
In Gmail, click the filter options icon on the right of the search bar (the icon with three horizontal lines, like an equalizer).
In the "From" field, paste the provider email address.
Click "Create filter".
Tick the "Forward it to" checkbox (it is easy to miss — Gmail leaves it unchecked by default) and select your Tour Tracker inbox from the dropdown. If the checkbox is not ticked, forwarding will NOT apply.
Click "Create filter".
Gmail may ask you to verify your identity (2-factor authentication on your phone). Complete that step — the filter will then be saved.
If you receive reservations from more than one provider (for example Civitatis, GetYourGuide, GuruWalk…), repeat these steps and create one filter per provider — one filter per email address you want forwarded to Tour Tracker.
Heads up: the original email stays in your Gmail inbox. The filter only sends a copy to Tour Tracker; you do not lose anything in Gmail.
Your reservation sources:
Forward to:
That's it — your Gmail forwarding is configured. To confirm everything is working, you can run a quick check that looks for any reservation Tour Tracker has already imported.
Tour Tracker checks Gmail for new reservations automatically every 5 minutes. After you send a test email it can take up to 5 minutes for it to appear here — so if the check below says "no reservations yet", give it a few minutes and try again.
Tip: if you haven't received any real reservations yet, you can forward an old reservation email from one of your providers to your own Gmail to trigger the filter, and then run the check.
Use your microphone
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